EMBRACING TIME DIFFERENCE
Working with MSP's around the
world to deliver IT services more
efficiently for your customers
Your Managed Services
Provider in NZ
Sphere12 is a growing and successful Managed Services Provider, delivering IT solutions to global MSPs and as an MSP to local business here in NZ. We currently support users across the UK, US, Hong Kong, Singapore, and throughout New Zealand.
Our plans include 13 hours of full escalation support to MSPs around the world. We service medium-sized organisations of 20-500 end users, offering them a world-class managed service support experience across New Zealand and the world.
Our focus on the end-user has led us to implement the best tools and methodologies to ensure fast turnaround times on all incidents and requests, and the highest levels of satisfaction.
Fixed price unlimited
While we offer a range of support and maintenance plans and options, we specialise in fixed price unlimited IT support, where we:
Are accountable for the performance of your infrastructure.
Maintain your systems to industry best practice.
Provide a guarantee and an SLA against our performance.
Handle all your infrastructure needs from desktop to datacentre and everything in between.
Provide genuinely unlimited remote IT support.
Use all the skills and experience of our various partnerships to deliver you the best results.
We provide complete support from desktop to datacentre
We build comprehensive systems and capabilities to support the complete infrastructure needs of our clients.
We work across WINTEL environments, Networking (both LAN and WAN), Desktop, IP Telephony, and a range of application delivery and IT support using both ITIL and Agile methodologies.
S12 and their technology partners can offer you a suite of IT solutions, including:
Azure (Intune, AD)
Office 365 (Migration, EMS)*
VOIP (Unified Communications)*
NOC tools (Labtech, NAble, SCCM, WSUS)*
Management tools (Autotask, ConnectWise, CRM, SharePoint, Atlassian)
Desktop, Server and Storage support and implementation*
Networking (Cisco, Fortinet, Meraki)
A help desk team that
Sphere12’s core business is the delivery of IT Support and all of the associated infrastructure our clients expect from a full-service provider (including our Azure and networking solutions).
We operate a support help desk throughout New Zealand, delivering robust IT support and problem-solving capability.
Sphere12 have skilled staff members, and are backed by various certified agents and contractors for field, remote support and project work available for our overseas and New Zealand customers.
We can help you configure MS Teams, including voice services
As a Certified Microsoft Partner, we can help you with all the MS suite of products, including Microsoft 365, Teams and voice services.
Support for Global MSPs
Full MS Teams
provisioning, including Voice
Azure & AWS Cloud Services
Global Managed Services
We offer 13 hrs of phone support, including a full escalation path from L1 through to L3, combined with 80 hrs of actionable BAU and process-driven tasks per month.
This is an essential service for companies looking to extend their after-hours capabilities. We look after your remedial work overnight, allowing your daytime IT support staff to focus on
Your AH Support Partner
Backups can be checked pre-dawn, tickets created overnight are actioned immediately, clients with global site offices get all hour’s coverage. As long as you have the right resource in the right time zone all of these issues become opportunities. We at Sphere12 are that resource! In that time zone.
NZ Based Managed Services Provider
Sphere 12 can assist with the seamless migration of your business into Azure. We make it a straight forward process with no disruption to your current systems.
Optimising Azure Configurations
We know how to leverage the scalable/secure infrastructure Azure provides. If you have already migrated some or all of your business to Azure, Sphere12 can analyse your current configuration and consult on improvements and best practices based on the size of your environment.
We have a proven track record of streamlining Azure subscriptions and can work with you to lower your monthly Azure spend.
DROP US A LINE!
For any enquiries, questions or feedback, please call: +64 9 394 7870 or fill out the following form:
Office 12, 2a/215 Rosedale Rd, Albany
New Zealand, 0632
Tel: +64 9 394 7870