EMBRACING TIME DIFFERENCE

Working with MSP's around the

world to deliver IT services more

efficiently for your customers

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ABOUT 

Your Managed Services
Provider in NZ

Sphere12 is a growing and successful Managed Services Provider, delivering IT solutions to global MSPs and as an MSP to local business here in NZ. We currently support users across the UK, US, Hong Kong, Singapore, and throughout New Zealand.

Our plans include 13 hours of full escalation support to MSPs around the world. We service medium-sized organisations of 20-500 end users, offering them a world-class managed service support experience across New Zealand and the world.


Our focus on the end-user has led us to implement the best tools and methodologies to ensure fast turnaround times on all incidents and requests, and the highest levels of satisfaction.

Fixed price unlimited
IT support

While we offer a range of support and maintenance plans and options, we specialise in fixed price unlimited IT support, where we:

  1. Are accountable for the performance of your infrastructure.

  2. Maintain your systems to industry best practice.

  3. Provide a guarantee and an SLA against our performance.

  4. Handle all your infrastructure needs from desktop to datacentre and everything in between.

  5. Provide genuinely unlimited remote IT support.

  6. Use all the skills and experience of our various partnerships to deliver you the best results.

We provide complete support from desktop to datacentre

We build comprehensive systems and capabilities to support the complete infrastructure needs of our clients.

 

We work across WINTEL environments, Networking (both LAN and WAN), Desktop, IP Telephony, and a range of application delivery and IT support using both ITIL and Agile methodologies.


S12 and their technology partners can offer you a suite of IT solutions, including:

  • Azure (Intune, AD)

  • VMWare

  • Office 365 (Migration, EMS)*

  • MS Exchange

  • AWS

  • VOIP (Unified Communications)*

  • NOC tools (Labtech, NAble, SCCM, WSUS)*

  • Management tools (Autotask, ConnectWise, CRM, SharePoint, Atlassian)

  • Desktop, Server and Storage support and implementation*

  • Networking (Cisco, Fortinet, Meraki)

A help desk team that
solves problems 

Sphere12’s core business is the delivery of IT Support and all of the associated infrastructure our clients expect from a full-service provider (including our Azure and networking solutions).


We operate a support help desk throughout New Zealand, delivering robust IT support and problem-solving capability.

 

Sphere12 have skilled staff members, and are backed by various certified agents and contractors for field, remote support and project work available for our overseas and New Zealand customers.

We can help you configure MS Teams, including voice services 

As a Certified Microsoft Partner, we can help you with all the MS suite of products, including Microsoft 365, Teams and voice services.

 

AH

Teams

System

Cloud

After Hours
Support for Global MSPs
Full MS Teams
provisioning, including Voice
Azure & AWS Cloud Services
Infrastructure
configuration and
optimisation

SERVICES

Cloud Services
Global Managed Services
Provider Support

We offer 13 hrs of phone support, including a full escalation path from L1 through to L3, combined with 80 hrs of actionable BAU and process-driven tasks per month.

 

This is an essential service for companies looking to extend their after-hours capabilities. We look after your remedial work overnight, allowing your daytime IT support staff to focus on 

 

Your AH Support Partner

Backups can be checked pre-dawn, tickets created overnight are actioned immediately, clients with global site offices get all hour’s coverage. As long as you have the right resource in the right time zone all of these issues become opportunities. We at Sphere12 are that resource! In that time zone.

Auckland City, New Zealand
NZ Based Managed Services Provider

Sphere 12 can assist with the seamless migration of your business into Azure. We make it a straight forward process with no disruption to your current systems.

Optimising Azure Configurations

We know how to leverage the scalable/secure infrastructure Azure provides. If you have already migrated some or all of your business to Azure, Sphere12 can analyse your current configuration and consult on improvements and best practices based on the size of your environment.

 

We have a proven track record of streamlining Azure subscriptions and can work with you to lower your monthly Azure spend.

 

KEY CLIENTS

M2 COMPUTING

“We have worked with Sphere12 for over 12 months and have found their input invaluable in extending our services to our clients.” 

—  Paul Kollnig,

Director, UK

 

CONTACT

DROP US A LINE!

For any enquiries, questions or feedback, please call: +64 9 394 7870 or fill out the following form:

HEADQUARTERS

Office 12, 2a/215 Rosedale Rd, Albany

Auckland,

New Zealand, 0632

 

info@sphere12.com

Tel: +64 9 394 7870

Get in touch: +64 9 394 7870
 
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