Extended your offering to 24/5 support so you can expand your services and support more clients.
Sphere 12 handles all your routine jobs and tasks from backups & patching, installation and incident support requests.
We process all support queries through your established ticketing system, ensuring a seamless workflow.
Sphere 12 staff are ready on a PC to take any AH calls from your customers.
We offer phone support, including a full escalation path from L1 through to L3, combined with a pre-agreed amount of actionable BAU and process-driven tasks per month.
We work across a wide range of environments, Networking (both LAN and WAN), Desktop, IP Telephony, Azure and power apps allowing a suite of delivery and IT support using both ITIL and Agile methodologies.
We ensure fast turnaround times on all incidents and requests with the highest levels of communication.
Director, M2 COMPUTING UK
Working with MSPs around the world to deliver IT services for your customers more efficiently.