Let us take care over your overnight tasks & support your 24/7 clients
Based in New Zealand – we work 'the night shift' on your behalf, using the time difference to provide high-quality phone and IT support to your clients, internal teams and 3rd party suppliers.
Sphere 12 and their technology partners offer you a suite of IT solutions
Extend your after-hours capabilities with Kiwi engineers
We are ideally positioned to support northern hemisphere MSPs and other technology partners with enhanced AH end-user support, efficient project delivery and overnight infrastructure maintenance, allowing your daytime IT support staff to focus on your clients.
Avoid service disruption
Extended your offering to 24/5 support so you can expand your services and support more clients.
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Overnight installations & escalations
Sphere 12 handles all your routine jobs and tasks from backups & patching, installation and incident support requests.
Seamless workflows
We process all support queries through your established ticketing system, ensuring a seamless workflow.
Reliable AH phone support
Sphere 12 staff are ready on a PC to take any AH calls from your customers.
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Trusted subject matter experts
Full escalation pathways
We offer phone support, including a full escalation path from L1 through to L3, combined with a pre-agreed amount of actionable BAU and process-driven tasks per month.
Comprehensive system support
We work across a wide range of environments, Networking (both LAN and WAN), Desktop, IP Telephony, Azure and power apps allowing a suite of delivery and IT support using both ITIL and Agile methodologies.
Fast, high quality service
We ensure fast turnaround times on all incidents and requests with the highest levels of communication.
MSP support plans
Paul Kollnig,
Director, M2 COMPUTING UK
Need reliable IT support?
Get in touch.
Working with MSPs around the world to deliver IT services for your customers more efficiently.